Why we use AI
TK Medispa uses 2 AI assistants so that you can get answers about Endolift at any time: an assistant in the chat on this website, and an AI receptionist that can answer our phone line. They answer from facts approved by Dr Rohit Seth and pass your enquiry to our team. A real member of the team always follows up.
What the AI assistants do
- Answer general questions about Endolift, our prices, the patient journey, recovery and safety, using information approved by Dr Seth.
- Explain how to send your 3 photos for Dr Seth’s free assessment.
- Take your name, phone number, email and a short message if you would like the team to contact you.
- Pass urgent messages to the team straight away.
What they never do
- They never diagnose, and never decide whether Endolift is suitable for you. Only Dr Seth does that, after your photos and consultation.
- They never promise a result. Results vary between individuals.
- They never book appointments or confirm dates. Nothing is booked until the team contacts you.
- They never take card or payment details. Please never share them in the chat or on the phone with the AI receptionist.
AI can make mistakes. Answers are general information only and are not medical advice. If anything an assistant says differs from what Dr Seth or the team tells you, what Dr Seth and the team tell you is correct.
Knowing when you are talking to AI
- The website chat is labelled as an AI assistant.
- The phone receptionist tells you at the start of the call that it is an AI assistant.
- If you ask either assistant whether it is a person, it will tell you it is AI.
Talking to a person
You can always ask for a person. Call 020 4572 7692 or email info@tkmedispa.co.uk, or leave your details with the assistant and a member of the team will contact you.
Medical emergencies
The AI assistants are not an emergency service. If you have had treatment and have severe pain, spreading redness, a fever, a burn or weakness of your smile, call us on 020 4572 7692. If you feel unwell, call NHS 111, or 999 in an emergency.
Your information
We keep a record of each website chat and each call answered by the AI receptionist, including a recording and transcript of the call, and any details you choose to give. We use them to follow up your enquiry, to keep a record of what was said, and to check and improve the quality of the answers. The assistants are provided for us by technology suppliers who process the conversation on our behalf: Anthropic for the website assistant, ElevenLabs for the phone receptionist and Twilio for the phone line. Please do not share detailed medical information; Dr Seth will discuss your medical history with you at your consultation.
Our privacy policy explains how we protect your information and your rights, including how to ask for a copy of it or for it to be deleted.
Changes to this policy
We may update this policy as our use of AI changes. This policy was last updated on 18 October 2026.