Who we are
Tatiana Karelina Limited, trading as TK Medispa, is committed to protecting our customers’ privacy. We understand the importance of ensuring that the personal information entrusted to us is protected and respected, and we therefore treat personal data in accordance with our obligations under the UK General Data Protection Regulation, in addition to our clinical confidentiality requirements. Tatiana Karelina Limited is registered in England with company number 07825025.
Our registered office is Swift House Ground Floor, 18 Hoffmanns Way, Chelmsford, Essex, England, CM1 1GU. Our trading address is 33 Holland Street, London, W8 4LX.
This privacy policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we treat it.
Information we collect from you
Information you give to us
Enquiries. We may record your details in order to track and follow up on enquiries, in addition to scheduling appointments. This includes information such as your name, email address or phone number. This is so that we can supply you with the information that you have requested about our professional services, on the basis that it is necessary for our legitimate interests in promoting and in order to provide information and a quotation for our services. Failing to provide us with this information for marketing purposes will have no impact upon the provision of your treatment.
Photos for assessment. If you send photos through the form on this website or by email so that Dr Seth can assess whether Endolift may suit you, we use them only for that assessment, your consultation and your medical record. They are kept confidential in the same way as your medical records.
Medical records. Information must be collected as part of your registration with the clinic. This includes information such as your name, address, date of birth, email address, phone number, next of kin and medical history. This is so that we can perform the contract that we have with you, for internal record keeping, billing and accounting, and to respond to any queries, complaints or requests for further information. The basis on which we do so is that it is necessary for our performance of the contract we have with you, or is necessary for our legitimate interests in managing our business and improving our professional services, and to comply with our regulatory obligations. Failing to provide us with this information will result in us being unable to provide treatment.
Staying in touch. We would like to use the details on our database to keep you informed about Endolift at TK Medispa, on the basis that it is necessary for our legitimate interests in promoting our professional services. If you do not wish us to use your personal data in this way, please unsubscribe using the relevant link in the email that we send you. All future marketing communications will also contain a simple way to opt out of receiving any further marketing communications from us.
Website assistant and phone line
This website has an AI assistant that answers questions about Endolift. The phone line may also be answered by an AI receptionist. If you use either, we keep a record of the conversation, and any name, phone number and email address you choose to give, so that our team can follow up your enquiry. The assistant is provided for us by technology suppliers who process the conversation on our behalf. Please do not share detailed medical information in the chat; Dr Seth will discuss your medical history with you at your consultation.
Information we collect automatically
With regard to each of your visits to our website www.tkmedispa.co.uk we will automatically collect the following information:
- Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug in types and versions, operating system and platform.
- Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse overs) and methods used to browse away from the page.
Uses made of the information you provide
When you provide personal information to us, the purpose for which you are providing the personal information will always be made clear. We collect information from you when you subscribe to a newsletter, fill out a form, use the website assistant or enter information on our site. The information you give to us may be used for some or all of the following reasons:
- To assess and deliver treatments
- To provide you with the information, treatments, products and services that you request from us
- Internally, to inform decisions about our business operations or strategy
- To notify you about changes to our service
- To send you text notifications to remind you of any appointments booked with us
- To contact you for post treatment follow up and care, including survey requests in order to improve our service
- To contact you from time to time about Endolift at TK Medispa, where you have told us you would like to hear from us
Uses made of the information we collect
We may use this information for some or all of the following reasons:
- To administer our website www.tkmedispa.co.uk and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- To improve our website to ensure that content is presented in the most effective manner for you and for your computer
- To allow you to participate in interactive features of our website, when you choose to do so
- As part of our efforts to keep our website safe and secure
- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
- To make suggestions to you and other users of our site about information that may interest you or them
Who we share your personal data with
We take our obligations under the UK General Data Protection Regulation and our clinical confidentiality requirements very seriously. Sensitive information relating to your medical history will be kept confidential and will only be disclosed to the individuals involved with delivering your treatment. We may share your personal information with:
- Other members of TK Medispa staff as part of your ongoing care provisions, or for the purpose of analysing the business.
- Selected third parties, where this is necessary for the performance of our contract with you, such as a pharmacy supplying medicines needed for your agreed treatment. This will require the disclosure to such third parties of your contact details, as well as further personal data about you with your consent which is relevant to the services they provide. Opting out of sharing your information with these providers may affect our ability to treat you. All our suppliers have entered into appropriate confidentiality obligations and/or contractual data processing clauses with us.
- There may also be circumstances where we are under a duty to disclose your personal information or share your personal information in order to comply with any legal or regulatory requirement, obligation or request. This includes the police for the prevention or investigation of a crime, or our insurers, legal advisors or other third parties who need access to it in the context of managing, investigating or defending claims or complaints.
Your information
We cannot guarantee that the information you send us over the internet is secure, but once we receive it we will take all reasonable steps to protect the information you supply to us.
TK Medispa will not transfer your data outside of the European Economic Area. Backups of electronically stored data are taken regularly, with strong encryption used to protect all files.
If you contact us with an enquiry about our professional services but you do not subsequently become a patient, it is our policy to keep your personal data unless you instruct us not to. If you are or become a patient, we will retain contract information (including personal data) indefinitely. Personal data relating to our professional contacts will be retained for so long as is necessary, or until you indicate otherwise to us, but we will aim to update our contacts’ preferences on a periodic basis.
Cookies and cookie policy
Our site uses cookies and similar browser storage to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Cookies do not identify you personally, and they cannot carry viruses or install malware on your machine.
The website assistant keeps your conversation in your browser for the rest of your visit, so that it stays open as you move between pages. It is cleared when you close the browser tab. You can find out more about cookies and how to remove them at www.aboutcookies.org.
Your rights
You have the right to ask us not to process your personal information, but where consent is withdrawn for the processing of personal data from your medical records, our ability to continue your treatments will be impaired.
You have the right to ask us not to process your personal information for marketing purposes. We will only contact you for marketing purposes if you have opted in to receive such communications. If you wish to stop receiving some or all marketing communications from us, you can let us know by email to info@tkmedispa.co.uk.
Our website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
In some circumstances, you have the right to be forgotten and we will erase all data held about you. Medical records are exempt from erasure. Requests for erasure should be made in writing to info@tkmedispa.co.uk and will be assessed case by case.
Access to information
The UK General Data Protection Regulation gives you the right to access information held about you. Any requests should be made in writing to the Clinical Manager at 33 Holland Street, London, W8 4LX or info@tkmedispa.co.uk. All records will be supplied within 1 month of receipt of the subject access request. All requests will be subject to the appropriate identification checks. Whilst there is no charge for the first copy of your record, we reserve the right to charge a small administrative fee for all subsequent copies of the same record.
Contact and complaints
Questions, comments and requests regarding this privacy policy are welcomed and should be made in writing to the Clinical Manager at 33 Holland Street, London, W8 4LX or info@tkmedispa.co.uk.
You have the right to complain to a supervisory authority if you feel that we have breached the terms set out in our privacy policy. Complaints can be made to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or further information can be found at ico.org.uk.
This privacy policy was last updated on 18 October 2026.